Return and Refund Policy
Cancellations & Refunds
At Majesty Recovery, we take pride in offering some of the most customer-friendly return policies in the industry. You can cancel your order at any time before it ships at no additional cost (exceptions apply for custom orders, as outlined below).
For assistance, please email us at support@majestyrecovery.com or call us at (309) 498-0175.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us promptly so we can process a full refund before your order leaves the warehouse. Our customer support team is available during business hours via phone at (309) 498-0175, through the chat option on our website, or by emailing support@majestyrecovery.com anytime.
Cancellations After 24 Hours of Placement (Before Order Ships)
If you wish to cancel your order after 24 hours of placement but before the item has shipped, a 3.5% administrative fee will be applied to cover restocking and processing costs.
Cancellations Not Allowed After Shipping
Orders cannot be canceled or refunded once they have been shipped. We kindly ask that you consider this policy when placing your order.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as they are manufactured specifically for your order. Once production begins, these items are tailored to your specifications and cannot be reused.
If you are unsure whether your order qualifies as custom or made-to-order, please contact us for clarification. All sales are final for custom and made-to-order products. However, your warranty will ensure a fully operational product upon delivery.
Refunds and Returns
If you need to exchange a product, we’re happy to assist. Please note that you, as the customer, are responsible for any shipping costs associated with returns or exchanges.
Not all orders are eligible for return once they have shipped. Since we source products directly from manufacturers, their return policies dictate whether a product can be returned. These policies vary on a case-by-case basis, so please contact us for specifics regarding your product or brand.
For outright returns, a 25% cancellation fee and return shipping costs will apply due to rising LTL/freight shipping expenses. If you’re replacing the product, we may help cover part of the cost, depending on the product.
Returns must be initiated within 30 days of delivery. However, certain brands have specific return policies, which will take precedence over this general 30-day return policy. Please refer to the product page for details.
Shipping Times
We are committed to ensuring that your order reaches you as quickly as possible. The estimated shipping times displayed on our product pages are based on information provided by our suppliers and freight companies. However, these estimates are subject to change without prior notice due to external factors such as supply chain disruptions, delays in steel production, manufacturer backlogs, overwhelming demand on shipping services, or staffing shortages at factories, warehouses, and docks.
While delays are sometimes unavoidable and beyond the control of Majesty Recovery, we greatly appreciate your patience and understanding during these challenging circumstances. We appreciate your business and your patience.
Please Read the Following
By making a purchase from Majesty Recovery, you acknowledge and agree to the following terms in our Exchange Agreement:
- I agree to inspect the package upon delivery and report any damage with accompanying photographs to Majesty Recovery within 24 hours of receipt.
- I accept responsibility for the cost of return shipping and shipping for a replacement in the event of a refund or exchange.
- I understand that products must be returned in unopened and unused condition, and additional restocking fees may apply.
- I acknowledge that once my order has shipped, I am not eligible for a full refund.
- I agree to bear the cost of return shipping fees and restocking fees (typically around 20%) if I choose to return my order after it has shipped.
- I understand that the shipping date estimates provided on product pages are approximations and may change due to factors outside of Majesty Recovery’ control.
- I agree not to cancel my order or initiate a chargeback for delays or discrepancies in shipping estimates caused by manufacturing or logistical challenges beyond the control of Majesty Recovery.
Damages
It is important to thoroughly inspect your item(s) upon delivery. If you notice any damage, document it and include notes when signing for delivery. For any damaged items, please send photos of the damage, the packaging, and the SKU, along with a brief description, to support@majestyrecovery.com within 24 hours of receiving the shipment. This will allow us to process an insurance claim on your behalf. Claims for freight damage must include photographic or video evidence submitted within 24 hours; failure to report within this timeframe will result in an invalid claim. Any punctures or visible external damage must be reported immediately.
Warranty
Warranty terms vary depending on the manufacturer. Please refer to individual product pages for detailed warranty information. Warranties are designed to address damages caused by regular use over time. Damages reported beyond 30 days after delivery are not considered warranty claims.
Returns
The default policy of Majesty Recovery is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.
Most of our products are covered by guarantee warranty policies, ensuring you receive a fully functional, operational product as promised. Please refer to individual product pages for specific warranty details.
BOGO Promotions
In the event of a Buy One Get One (BOGO) promotion, both items must be returned to qualify for a full refund. If only one of the two items is returned, you will receive a replacement or store credit equivalent to the value of that item when purchased individually. Once your order has shipped, you are responsible for return shipping charges and may also incur a restocking fee, depending on the manufacturer’s policy. Refunds will only be issued to the original payment method used during checkout.
Chargebacks
Our dedicated customer service team is here to address your concerns and find the best resolution for any issues you may encounter. We pride ourselves on offering fair and transparent policies that prioritize customer satisfaction.
We strongly encourage you to reach out to us for assistance before filing a chargeback. Filing a fraudulent chargeback will be treated as theft and may lead to legal consequences. If you have not received your product or are dissatisfied with an item you have received, please contact us, and we will work with you to resolve the issue promptly. Let’s collaborate to avoid unnecessary disputes.
Thank you for choosing Majesty Recovery. For questions or concerns, contact us at support@majestyrecovery.com.
By using this site, you agree to these terms. If you do not agree, please refrain from using this site.
